FREQUENTLY ASKED QUESTIONS

If you have more questions or need further information, feel free to reach out to us. We're here to assist you on your journey to enhanced technological solutions and business success.

Customer support

1. What types of products do you offer? 

We offer a wide range of wholesale products, including t-shirts, caps, tote bags, umbrellas, water bottles, and more. Our items are designed for everyday use.

2. Where is Oriental Brand Limited located?

We are headquartered in Hong Kong. Our address is Flat 10, Tower A, 13/F, New Mandarin Plaza, 14 Science Museum Road, Tsim Sha Tsui East, Kowloon.

3.  What is the minimum order quantity for wholesale products?

Our minimum order quantity varies by product. You can view them on our website's Shop page or please contact our sales team for specific information on the minimum order requirements for each item.

4.  How do I place a wholesale order?

Our website automatically reduces the product prices when you order in bulk. You can also place a wholesale order by contacting our sales team directly via phone or email.

5.  What is your turnaround time for orders?

Turnaround time depends on the product and the specifics of your order. Typically, we aim to process and ship orders within 2-3 days, but we can provide a more accurate estimate when you place your order.

6.  Do you offer bulk discounts?

Yes, we offer competitive pricing and bulk discounts on larger orders. The more you order, the more you save!

7.  What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and other secure payment options. Please contact us for more details on payment options.

8.  Can I see a sample of the products before placing a large order?

Yes, we offer sample products upon request. Please contact our sales team to inquire about sampling options and associated costs.

9.  How can I contact you for more information?

You can reach us through our website contact form, by phone, or via email. Our customer service team is ready to assist you with any inquiries or support you may need.